Frequently Asked Questions
Straight answers, including the uncomfortable ones.
Is the free check really free?
Yes. You get a score across five AI engines, the per-question results, and the businesses they named instead, with no signup. We limit how many free checks can run each day, so at busy times you may be asked to wait. Entering your email unlocks the answer excerpts and sources.
Why might my result differ from what I see in ChatGPT?
We query the AI engines through their developer APIs with web search turned on, not through the consumer apps. The apps can personalize answers and may use different models or settings. Answers also vary from run to run. That is why we show the raw evidence and why the paid report asks each question twice. See the methodology page for the full list of limits.
Which AI engines do you check?
ChatGPT, Google AI Overviews, Perplexity, Gemini and Claude. All five are included in every plan.
Will I definitely show up in AI answers?
No, and nobody honestly can. We measure what the engines say, tell you what we find, and list fixes that improve the information those systems use. Whether an engine mentions you is its decision.
Do you store my data?
We store your scan inputs, results and email (if you give it) so we can show your results and run reports. Free scans are deleted after 90 days unless linked to an account, and raw AI responses after 30 days. You can ask us to delete your data any time. Details are in the privacy policy.
Can you fix it for me?
Yes, if you want. Our studio, MR Enterprises, does website, structured data and Google Business Profile work. It is a separate, optional paid service. You never need it to use SearchSignal.
What is in the $29 report?
Twenty-five questions each asked twice on every engine, full excerpts and sources, who is recommended instead of you and which of their pages are cited, an on-site audit of AI crawler access, llms.txt, structured data and content, and a prioritized fix plan with snippets built from your own site.
How does the $19 monthly monitoring work?
Each week we ask 15 questions on all five engines and email you a digest of what changed. We send alerts if your score drops, you lose a source that was citing you, a new competitor appears, or your robots.txt starts blocking an AI crawler. You can cancel anytime in your account.
What if the report is not useful?
Email us within 14 days for a full refund, no reason needed. If a report fails to generate, we refund you automatically.
How is the score calculated?
Each question and engine earns points for naming your business, ranking in the top three of a list, and citing your website. The overall score is the plain average of the engines that answered. The exact formula is on the methodology page.
What does "AI Overview not shown" mean?
Google shows an AI Overview for only some searches. When none appears for a question, we leave that question out of the score instead of counting it against you, and we show how many were left out.
Can I scan a competitor?
Anyone can scan any public domain. Results pages are not indexed by search engines. We do not contact a business because someone scanned it.
I serve customers online or nationwide. What do I enter for city?
Leave the city blank. The questions will be written without a location.
How do I cancel monitoring?
Log in with your email, open the account page, and use the billing portal. Cancellation takes effect at the end of your paid period.
More detail on method and limits is on the methodology page. Still stuck? Contact us.